Privacy Policy

Last Updated: [DATE]

Company: SMS Solutions Pvt Ltd

App Name: SMS Employee Portal

1. Introduction

SMS Solutions Pvt Ltd (“we”, “us”, “our”) operates the SMS Employee Portal mobile application (“App”). This Privacy Policy describes how we collect, use, store, protect, and disclose your information when you use our App.

By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Employee Account Information

We may collect and process the following information, usually provided by your employer or admin:

  • Name
  • Email address
  • Phone number
  • Employee code (if applicable)
  • Role or designation
  • Department / Region
  • City and address (where applicable)

2.2 Location Information

The App collects GPS-based location data when you perform specific actions, including:

  • Logging in
  • Checking in or checking out
  • Starting or ending a meeting

This may include:

  • Latitude and longitude
  • Date and time of the action

We do not continuously track your live location. Location is recorded only when you perform the above actions inside the App.

2.3 Device and Technical Information

To improve performance and security, we may collect:

  • Device model and operating system
  • App version
  • IP address
  • Other technical identifiers

2.4 Usage and Activity Logs

We maintain logs related to your use of the App, such as:

  • Login and logout time
  • Check-in and check-out time
  • Meeting start and end time
  • Notes added during or after meetings
  • Assigned meetings, visits or tasks

3. Why We Collect Your Data

We collect and process your information to:

  • Enable secure employee authentication and access control
  • Record attendance and work-related activities
  • Track meetings, visits and on-field activities for operational purposes
  • Generate internal reports for HR, operations, and management
  • Improve App stability, performance and user experience

We do not sell or rent your personal data to third parties.

4. How We Use Your Information

Your information may be used to:

  • Verify and manage your employee account
  • Maintain accurate attendance and work logs
  • Validate your presence at a customer or site visit
  • Support HR, sales, service or operations workflows
  • Analyze usage to improve features and fix issues

Your employer and authorized administrators may view your recorded activity data within the system for operational and management purposes.

5. Data Storage and Security

We use reasonable technical and organizational measures to safeguard your data, including:

  • Encrypted communication (HTTPS) between App and server
  • Authentication tokens and access controls
  • Restricted access to production servers

While we take these measures seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Sharing of Information

Your data may be shared only in the following situations:

  • With company management and authorized staff for operational use
  • With service providers who assist in hosting or supporting the App
  • When required by law, regulation, or government request

We do not share your location data or personal information with advertisers or external marketing agencies.

7. Your Rights

Depending on internal company policies and applicable law, you may be able to:

  • Request access to your basic profile details
  • Request correction of inaccurate information
  • Request clarification about what data is stored about you

These requests are usually handled through your reporting manager or company administrator.

8. Location Permissions

The App requires location access to provide core features such as check-in, check-out and meeting tracking. If you deny location permission:

  • Certain features may not work correctly
  • Your attendance or visit logs may not be recorded

9. Data Retention

We retain your activity and location data for as long as necessary for:

  • Business and operational needs
  • Compliance with company policies
  • Audit or legal requirements

After the retention period, data may be archived or securely deleted as per internal policies.

10. Third-Party Services

The App may use third-party services such as:

  • Google Maps APIs
  • Push notification services
  • Analytics or crash reporting tools

These services may collect certain technical or aggregated usage information. Each provider is responsible for its own privacy practices as described in its respective privacy policy.

11. Children’s Privacy

The SMS Employee Portal is designed for use by employees of organizations using SMS Solutions Pvt Ltd services. It is not intended for children under the age of 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be published with a new “Last Updated” date at the top of this page.

You are encouraged to review this page periodically to stay informed about how we handle your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

SMS Solutions Pvt Ltd
G1-G5 & S11, G R Trade Centre
Survey No. 31/2B, Karikalan Chozhalan Street,
Grandlyon, Chennai-600052
Tamil Nadu, India

Phone: +91 80728 80028
Email: connect@smssolutions.co.in